The Highest Quality Dental Care
In The Madison and Verona Communities
Andrew answered my questions thoroughly, ensuring I fully understood every aspect of my billing and insurance processes. He also regularly updated me about the status of pending insurance information, which significantly alleviated my concerns about the process.
I sincerely appreciate Andrew's high level of service. While I am sad to see him leave for a new position, I am confident that he will continue to excel and bring his commendable work ethic and professionalism wherever he goes. Best of luck in your new role, Andrew!
I recently had the pleasure of visiting Associated Dentists for a routine cleaning, and I couldn't be more thrilled with the service provided by Stephanie, the dental hygienist. From the moment I stepped into the exam room, I felt welcomed and at ease, thanks to the warm and friendly atmosphere.
Stephanie's professionalism and expertise were evident from the start. She took the time to thoroughly clean my teeth, ensuring that every nook and cranny was attended to with precision and care. What truly impressed me was her dedication to explaining each step of the process as she went along. She was passionate about her work and genuinely cared about my dental health.
Not only did Stephanie provide an exceptional cleaning, but she also took the time to address any concerns I had and provided valuable advice on maintaining good oral hygiene. Her thoroughness and willingness to answer my questions made me feel confident in her abilities and informed me about my dental health.
Overall, my experience with Stephanie exceeded my expectations. I left the office feeling confident and grateful for the excellent care I received. I would highly recommend Stephanie to anyone in need of top-notch dental care. I am genuinely thankful to Stephanie for her exceptional service and dedication to her patient's well-being, which reassures me of her commitment to her profession.
I was there for a procedure that my insurance covered 100%. However, Jasmine in the Business Office was unwilling to investigate my policy further. She had submitted paperwork to the cashier in the amount that was over $500. After asking her twice to call my insurance, she discovered the procedure would be covered 100%. She was extremely rude and unprofessional in every manner. I have been a patient here since 2017 and have never been treated with such disrespect and a dismissive attitude before.
Jasmine's initial billing mistake was frustrating, and her refusal to proactively investigate my insurance coverage was utterly baffling. As a long-standing patient of this dental office, I expected better treatment. Her lack of initiative resulted in unnecessary stress and frustration for me and wasted time for both of us.
Furthermore, her rudeness throughout the entire ordeal was inexcusable. Her tone was condescending, and she seemed disinterested in resolving the issue promptly. Instead of apologizing for the inconvenience and her initial oversight, she lacked empathy or professionalism.
Please proceed cautiously and be prepared for a potential headache when dealing with billing issues.
Very modern, clean and professional facilities
Super friendly and efficient scheduling staff and administrators
And gentle and friendly hygienists and dentists (we go to Dr Lance Miller). I always appreciate when I leave a dentist office having learned something new, and that happened today thanks to a great hygienist.
Our whole family will be coming here and we are so glad to have scored on the first dentist we found!
I'm one of the unlucky people who has a resistance to numbing agents, so they don't last long. Knowing this, he numbs a few more spots right away.
He always lets me know what the next steps are, what needs attention now versus later, and he has great bedside manners.
Don't let some of the negative reviews put anyone off from coming here. Some people expect a first-time visit (which takes much longer) to be available in weeks. Every dentist I have been to is booked far out for new patients, just comes with the territory and covid.
I've seen a few more negative reviews of people basically never going to a dentist in their life until just now, and then criticizing how the dentist works, crazy how those two things don't align.
As a person who is terrified of going to the dentist because of the environment causing panic attacks. I'm finally in enough pain to go to the dentist for the first time in 10 years.
We called to tell them about all the pain I'm having in my mouth, the broken teeth, how I can't eat warm or cold food without being brought to my knees crying in pain and they had scheduled an exam. I expressed how I don't feel that dentists listen to patients that have difficulties at the dentist. This is a perfect example.
We didn't want anyone poking on my teeth, just some X-rays and a plan moving forward.
It takes 2 weeks to get an appointment.
We show up, sit in the chair and the nurse equivalent asks what we're doing there.
I respond "for an exam to make a plan of action for moving forward"
She replies, "I thought this was about a broken tooth. We don't have enough time to do your whole mouth, this was just for a tooth assessment."
Dentist comes in, "we will have to have you come back in to do the rest of the mouth. we can do the one tooth today only, we didn't book enough time with you."
me: so we don't have enough time for the whole exam?
dentist: Nope.
Me: i guess we just reschedule and do it all at once?
dentist: sure we can do that.
(Nurse escorting us to the front to schedule a new appointment)
Me: I'm not getting charged for this right?
Nurse: no, you wont.
Front desk person:
Me: not enough time for the exam we thought we signed up for,
when can we get back in?
FD: mid February
me: do you have anything sooner, I'm in a lot of pain.
FD: January 17th
me: okay ill do that
FD: ill just submit this to insurance and your all set!
Me: i was just told i wasn't going to get charged for this, you didn't schedule enough time for the visit?
FD: Oh, okay, you wont be charged.
Me: Do i need to get that in writing?
FD: No, you will be good.
Only time will tell if "I'm good" on the charge but what i can tell you is there was a complete breakdown in communication and their ability to listen to their patients.
My only complaint is regarding the cost of things. It’s very hard to keep teeth in good condition when dental costs are so expensive. Things need to be reevaluated to better help patients keep their teeth to ensure proper oral and physical health. Not all patients are swimming in large sums of money, have options to get loans or are able to save up fast enough to resolve the problem as quickly as it is sometimes needed. Just like I’m my situation; I’ve always brushed, flossed and took overall good care of my teeth. I was just not fortunate to have very strong teeth and they get cavities very easily which has caused several teeth to be pulled (one caused my abscess) thus needing extensive dental care.
How May We Serve You?
The Associated Difference
Over 50 years ago we made the commitment to our patients to provide the highest quality dental care in the Madison and Verona communities. Today, our mission remains to provide exceptional dental care and unrivaled customer service for patients in a clean and comfortable environment. We also serve the cities and towns of Fitchburg, Paoli, Oregon, Mt. Vernon, Mt. Horeb, Blue Mounds, and Belleville..
Higher Standards Dental Services
We set the bar for customer service and care in the Madison and Verona area. Our team is highly trained and passionate about making your experience positive and friendly. We provide intelligent use of technology that helps you get better results and better understand your treatment needs and options.
A Modern Experience
We strive to make your visit comfortable and convenient. We provide text or email confirmations if you like and bottled water while you wait. We have Wi-Fi throughout the office, iPads for the kids in the lobby, and satellite TV and music in the treatment rooms. We have thought of it all!
Ready to Schedule a Dental Appointment?
Schedule an appointment
Dental Office Madison Madison Map
- Address 749 University Row
Madison, WI 53705 - Hours Monday – Thursday:
7:30am – 5:00pmFriday:
7:30am – 12:00pm
Dental Office Verona Verona Map
- Address 1010 N Edge Trail
Verona, WI 53593 - Hours Monday – Thursday:
7:30am – 5:00pmFriday:
7:30am – 12:00pm
In the Community
As of January 1, 2023, patients will begin to see more Medicare Advantage plans available with improved network access. For example, Associated Dentists will be included in the network of dental providers accessible by Cigna Dental Medicare Advantage plan customers. We currently are in-network w...
When choosing dental insurance it is important to understand both the type of coverage you’re getting as well as what type of dental services are covered by your benefit plan. There are many different types of dental insurance plans and many variables that come into play depending on the pl...
How to find the right plan to fit your budget It’s always a good idea to have dental insurance. Maintaining good oral health impacts your body’s overall health, so it’s important to know you can regularly access dental health services that are covered by a good insurance plan. Like any...